Contact

Talk to the advisor who holds your file

Every enquiry reaches a named advisor, not a shared inbox. The same person answers the phone, signs the dossier and meets you at the viewing.

Direct line
+380 680 877 7326
Email
contact@heaptracerb.com
Advisor on file
Maria Petersen, Managing Director
Request a viewing Advisor viewing hours
Advisor desk in a Kyiv office with an apartment dossier, floor plan printouts and keys

Viewing request

Request the file, then the viewing

Send the district and the price band. The advisor named on your file replies with the dossier, the measured and register area, and two viewing slots.

Viewing hours: Mon to Sat, 10:00 to 19:00
Advisor: Maria Petersen
+380 680 877 7326

General enquiry

Ask about a district, a building or a fee

Use this form for anything that is not about one specific viewing: commission, a valuation report, a building you want checked, or a dossier you saw in the archive.

Reply window
1 business day
Advisor
Named on your file
Viewing hours
Mon–Sat, 10:00–18:00

Prefer to talk first? Call +380 680 877 7326 or write to contact@heaptracerb.com. Studio: 17 Instytutska Street, Kyiv, 01001.

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Direct contact

One advisor, named on every document in your file

Each dossier carries the name of the advisor who measured the apartment, read the register extract and answers your questions. You write to that person, never to a shared inbox.

Olena Marchenko, senior residential advisor, standing in a renovated Kyiv apartment she prepared for a viewing
Olena Marchenko at a measured apartment on Instytutska Street, Kyiv.

Olena Marchenko

Senior residential advisor, Kyiv city centre

Direct email
olena.marchenko@heaptracerb.com
Viewing hours
Mon to Fri 10:00 to 19:00, Sat 11:00 to 16:00, Kyiv time
Outside hours
Sunday closed. Evening viewings arranged with 48 hours notice.

Her name appears on the measurement sheet, the register extract and the fee agreement. Where a claim in a dossier could not be verified, she writes that into the file before sending it.

See the apartments she represents